FAQ
About our Tours
What are the main types of tours available?
We offer private tours focused on exploring Pico's unique culture, landscapes, and flavours, including visits to vineyards, wineries, natural lakes, volcanic landscapes, in either half-day or full-day excursions. Explore our tour options here.
Are the tours private or group tours?
All of our tours are private, ensuring a personalized and exclusive experience.
How long does each tour last?
The duration varies between 4 to 8 hours, depending on the chosen tour.
Who will be my guide during the tour?
You will be accompanied by one of our experienced local guides, fluent in both Portuguese and English.
Are all meals included during the tour?
The number of meals included will be specified for each tour.
What type of transportation will be used during the tour?
The tours are conducted in a comfortable SUV, spacious enough and high enough to enjoy the views.
Bookings and Payments
How can I make a reservation?
You can book directly through the form on our website. We will respond shortly.
What payment methods are accepted?
All payments are processed through Stripe, which accepts various types of cards. If you are a resident of Portugal, we prioritise bank transfer.
Is a deposit required to reserve a tour?
Payment is made in full at the time of booking.
How far in advance should I book my tour?
We recommend booking at least 3 months in advance to ensure availability and better prices on flights.
Logistics and Preparation
Is transportation included in the tour?
Yes. We can arrange a meeting point or pick-up and drop-off at your accommodation. Pick-up may incur an additional fee depending on the location.
Where is the meeting point for the tours?
The meeting point is typically at the Madalena Ferry Terminal. However, if you prefer, we can pick you up at your accommodation. Pick-up from your accommodation is free in the Madalena area and on the southern coast of Pico up to Lajes do Pico. Outside of this area, an additional fee applies.
What should I bring for the tour?
We recommend wearing comfortable footwear, sunscreen, and bringing a jacket for wind and/or rain.
Are there age restrictions for the tours?
There are no age restrictions, but some activities may not be suitable for young children or people with reduced mobility.
How do I get from Pico Airport to Madalena?
Getting from Pico Airport to Madalena is quick and simple. The 8 km (5 miles) journey takes about 15 minutes by car. You can either take a taxi, available right outside the arrivals area, or rent a car from one of the agencies at the airport. There’s no public transport available, so these are the best options to get from Pico Airport to Madalena.
Other
What if the weather is not favourable on the day of the tour?
In case of bad weather, we will contact you to reschedule or adapt the tour.
Can the scheduled activities be changed due to weather conditions?
Yes, in the event of adverse weather, the itinerary may be adjusted or an alternative activity may be substituted at the guide’s discretion.
Can I customise my tour?
Of course! We are available to create tailor-made experiences based on your interests.
How can I cancel or reschedule my reservation?
You can cancel or reschedule up to 48 hours before the tour, with no additional costs.
About the Azores
What language is spoken in the Azores?
Portuguese is the official language of the Azores, as the archipelago is part of Portugal. However, there are various accents across the islands, offering a unique and rich linguistic diversity.
What is the climate like in the Azores?
The Azores enjoy a mild climate year-round. Winter temperatures hover around 13°C (56°F), while summer temperatures can reach 24°C (75°F). The sea temperature follows this trend, ranging from 17°C (63°F) in winter to 23°C (74°F) in summer. The humidity is high, which can intensify the perceived temperature, especially during the warmer months. The weather is famous for its unpredictability — in one day, you might experience sun, rain, and wind, which many people consider part of the charm of the Azores.
What food can I expect in the Azores?
Azorean cuisine stands out for its simplicity and the authentic flavours of local ingredients. Fresh fish dishes, such as grilled or stewed fish, are very common, as are well-prepared meats. Seafood is another popular speciality, and the region’s cheeses and traditional bread are a real treat for food lovers.
What about vegetarians or vegans, what can they expect?
The Azores are not traditionally a destination catering to vegetarian or vegan diets. Many typical dishes are based on meat or fish, and not all restaurants offer dedicated options. However, it is always possible to adapt simple dishes, like salads or side dishes, to suit these preferences. We recommend informing us in advance to ensure we can prepare something that meets your dietary needs.